Refund policy
Last updated: 3 January 2026
At 7th Cloud Natural Skincare, we want you to feel confident ordering from us.
New Zealand customers: Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act.
Change-of-mind returns
Because our products are personal care items, we don’t accept returns for change of mind on opened or used products.
If you’ve ordered the wrong item and it is unopened, unused and in original condition, contact us as soon as possible. If a return is approved, the customer is responsible for return shipping.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged in transit, or incorrect, please contact us and we’ll work with you to put it right (replacement or refund depending on the issue).
To help us resolve it quickly, please email us within 7 days of delivery with:
- your order number
- a short description of the issue
- clear photos of the item (and packaging if damaged)
Refunds (when approved)
If a refund is approved:
- refunds are processed to the original payment method
- processing time depends on your bank/payment provider
- if the item was faulty/incorrect, we will also cover reasonable shipping costs where required
Sale items
Sale items are covered by the Consumer Guarantees Act like any other product.
Change-of-mind returns are not offered on sale items unless required by law.
Exchanges
We don’t offer direct exchanges through checkout. If you need a different item, contact us and we’ll help you with the quickest option.
Contact us
Email: admin@7thcloudskincare.co.nz